Tag Archives: Tips

Stuart Diamond’s “Getting More: How to Negotiate to Achieve Your Goals in the Real World” Speaking @Intel

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Here are some quick notes I took today using my iPhone 4:

Stuart Diamond professor at Wharton School of Business and Pulitzer Prize winning journalist spoke at Intel headquarters in Santa Clara, CA on January 12, 2011.  His new book is “Getting More:  How to Negotiate to Achieve Your Goals in the Real World.

Negotiation is everywhere, what you know about it is probably wrong.

Perceptions and emotions.

Reject conventional wisdom when it comes to negotiating.

People and relationships not winners and losers or win-win.

Protection from hard bargainers

Subtle difference between success and failure.

It’s the process of getting people to do what you will them to do — this us the old way, resentment and retaliation, unstable because power changes quickly, short lived

Flatter, be conscious of others.

Think what you want them to think.

Can we work this out, how can we work together, don’t threaten.

To perceive Or be sen as understanding others views.

To feel what you want them to feel

Rather than name calling or saying you’re angry, just ask:  Are you happy, because I’m not happy?

You feel successful, I’m not feeling successful.

It’s always my fault if something foes wrong, says negotiator.

Cultural insensitivity causes confusion and distrust.

Find emotional payments or pain points to ease into a request for change.

Not I hate… But what do you like and what would you change?

People, individually, is the way not general.

Perceptions that are different create conflict or different takes

Ignore or dismiss info that doesn’t fit – bad.

What one sees so clearly the other may not be there at all.

Difference of opinions create more useful products vs consensus

Trading items of unequal value to build trust in exchanges.

The value of incremental vs big or exact success

Always communicate.

What is the standard?  Put it in writing

What’s really going on, state it clearly to disarm

Don’t make yourself the issue.

Always ask:  When’s the talk?

Emotional appeal first, then questions then examples.

Disagree and commit has problem:  may say ok but not whole heartfelt committed.  So try incrementally or trade ” do this and I’ll do this” trade of unequal value

When are you committed to relationship than just doing it to survive

6 Applications You Should Try | Rocketboom

Not all useful for me, but I really like this style of sharing tool tips. Great series by Ellie!

Are PR Agencies Dead?

Brian Solis is pioneer of moving the PR industry into and beyond the PR 2.0 era. He’s also an Intel Insider, one of 10 social media advisers I get to work with. Putting Public Back in Public Relations

I shot the video (at bottom) during the “Are PR Agencies Dead?” panel at South by Southwest 2009 just days before Brian’s new book was released called “Putting Public Back in Public Relations.”

This is one for the ages, an accessible read for students studying Journalism/Public Relations in college…and a great addition to my BookStack.

The week prior to SXSW, Brian gave me some great advice about getting the @intel Twitter account started using a “curator” approach rather than sharing a persona like some of the excellent account like Zappos and ComcastCares.

Over the past three years, I’ve seen Brian grow more prolific, helping so many people with his insights about PR, about how to best use social media and networking tools and how to go off and do something wonderful with your online persona. Today, he even has an interesting Micro Disruption Theory and The Social Effect.

Brian is someone well worth any free or multitasking time you can spare.  Here is a widget that will let you follow Brian Solis’ great photography, blog and Twitter posts.

Update:  Here is a great interview of Brian Solis by Seesmic mastermind Loic Le Muer:

Why Twitter?

I’ve been using Twitter @kenekaplan since…I can’t remember. I have updated nearly 900 times using my laptop, MacBook and Blackberry…from work, home, at conferences, at work (oh, I said that!) and while traveling, even on vacation in Italy.

Now I’m about to help my Intel team start using the @Intel Twitter account. I’ve been gathering lots of great suggestions and encouragement from people inside Intel, from Intel Insiders like @briansolis and from others I follow on Twitter.

Here is a good report by Laura Fitten, a.k.a @pistachio who is writing a book on Twitter. I got to meet her for dinner at Shel Israel’s house last year. Wow, she full of energy and great stories.