ROI of Engagement

A link to Paul Dunay‘s blog came my way from friends who hear this a lot — what’s the ROI for podcasting and blogging?  Every day it’s getting easier to answer.  Today we say there’s a price for not doing it.  Tomorrow, we’ll be able to better show the value of engaging people…of alloing people to engage on their own terms and time.

Hightlights from Paul’s post on Calculating ROI on Web 2.0 tools:

But there are ways to calculate return on your Web 2.0 investment. For example, for your blog, first get some highly targeted CPM numbers, such as you would when buying ad placements in any homogeneous community. Second, think about what it would cost to hire a dedicated company to just do WOM advertising for you. Next, think about the relative change in Net Promoter Score (NPS), and how that might be valued. Add these up, and it’s a compelling figure.

Another way to think about it is to start thinking less about ROI and more about Engagement. My theory here is I only care about 2 measurements: conversion events (like a registration, download of podcast, post to a blog or wiki) and the path a customer or prospect takes to get there. That’s all I care about right now. Why you ask? When a customer participates they become more engage and invested in your brand.

Web 2.0 Ecosystem

I found this first on Todd And then learned more from Down the Avenue (both cool sites!).

Business 2.0’s Erick Schonfeld writes a reflective blog post about the value of Web 2.0 start-ups and as a reference point, incorporates an ecosystem slide that was created by client eSnips‘ CEO Yael Elish recently. Click on the image to enlarge it.

Web20_alexa_value_chart_3

Top 150 Influencial Marketing Bloggers

Nice to see our friends Jeremiah Owyang and Rohit Bhargava next to each other in the top 40!  Lots of great people on this list are helping many people like me learn a lot.  Thanks!

Here’s the list of 150 most influencial marketing bloggers by Todd And and here’s Todd describing the list, which is now updated live in real time!

Podcasting Power: Intel’s Innovative Use of Social Media

It’s been about nine months since Bill was interviewed by PodTech’s Jennifer Jones. She’s asked us to give her an update in April. Here’s Bill giving his snapshot of Intel’s Podcasting and new media efforts.

Text from PodTech: Bill Kircos, Consumer and Enterprise Communications Manager of Intel, explains how Intel’s passionate personalities and experts use podcasting to share stories about Intel’s newest technologies. Kircos discusses how social media has recalibrated the perception of Intel’s brand.

[podtech content=http://media1.podtech.net/media/2006/07/PID_000747/Podtech_Podcasting_072006_Marketing_Voices_Bill_Kircus_Intel_PodTech_2006-07-31___home.mp3&postURL=http://www.podtech.net/home/technology/902/podcasting-power-intel%e2%80%99s-innovative-use-of-social-media&totalTime=834000&breadcrumb=CRparent.1175490677.81]

Gabe Rivera: Founder of Techmeme

Techmeme Founder Gabe Rivera is considered one of the Web’s top fifty most important people. He speaks with PodTech’s Marketing Voices host Jennifer Jones about how Techmeme harnesses the blogosphere to connect users with the biggest stories of the moment. Known as the “go-to” place for technology news, Rivera talks about his role as founder, and what he believes are the sites greatest assets.

[podtech content=http://media1.podtech.net/media/2007/03/PID_010741/Podtech_Marketing_Voices_Gabe_Rivera.mp3&postURL=http://www.podtech.net/home/technology/2591/gabe-rivera-founder-of-techmeme&totalTime=408000&breadcrumb=0cc993ba-c48f-469b-a774-6681dfd2084a]

MSM — Mainstream Media’s on the Move

I was thinkin’ about the swirl.  Then I saw a comment by SiliconValleyWatcher’sTom Foremski, something I’ve read several times before but it hit me anew.  He wrote:

Ken: That’s exactly it, it is about MSM and citizen journalism …and… what I call “smart machine media” in a holy trinity of sorts 🙂

I’m down with that!  These are three engines being driven by people, but people from different positions, perches and allegiance.  Differencesare likely to remain, but they’re all coming together on a level playing field where discussion, sharing and open, honest communication keeps lots of light on the truth.  Sure there is a need for anonymity, but maybe only in the face of true fear, oppression and when it comes to protecting the live(s) of others/many. 

Back to the holy trinity of sorts.  I visited the eBiquity blog, run by the UMBC eBiquity Research Group consisting of faculty and students from the Department of Computer Science and Electrical Engineering (CSEE) of University of Maryland, Baltimore County(UMBC), located in Baltimore MD.  This is where I found this good explorationof MSM, or the mainstream media, and how mainstream politicians view and use them along with the blogosphere.   Their conclusion:

MSM is influential and there are selective preferences of each community towards different sources. Some of the sources that are categorized under MSM in the dataset almost have a blog like quality. As people rely on blogs for information and opinions, the indirect influence that MSM sources (and perhaps, its biases) can not be ignored. While blogs and MSM seem to almost have a symbiotic relation, (IMHO) this election season might see a fierce competition between the two.

Many will be watching, and more people than ever will be participating!

News 2.0 — My First Comment Left on HuffingtonPost

I enjoyed Ariana Huffington’s News 2.0  first-hand take on how newspapers are going away, but not so soon.   Here are some of my favorite parts, and a comment I left on her blog.

Those papers that wake up in time will become a journalistic hybrid combining the best aspects of traditional print newspapers with the best of what the Web brings to the table. We’re getting a glimpse into this hybrid future in so-called Old Media places like the Washington Post and the New York Times, and from New Media players like Josh Marshall’s Talking Points Memo sites. And, of course, that’s exactly what we’re trying to do with the Huffington Post.

Another old school behemoth that is embracing the digital future is the New York Times, despite its dunderheaded decision to hide Maureen Dowd, Nicholas Kristof, Bob Herbert, and co., behind TimesSelect (more on this in a moment). Drawing over 13 million unique users a month, the venerable Gray Lady is actually on the cutting edge of digital innovation, including Times Reader, which presents stories online in a format that approximates the experience of reading the paper’s print edition (combined with the search and flexibility bells-and-whistles of the web), and MyTimes (currently in beta), which allows readers to aggregate their favorite news sources and blend them with content produced by the Times, creating a single, custom-made digital super-paper. How serious is the Times about pushing the innovation envelope? It’s hired Michael Zimbalist, a former Disney imagineer, to oversee the company’s online research and development. That’s serious.

Chomping down on a story and refusing to let go is what bloggers do best. And while the vast majority of material that ends up being blogged about still originates with a mainstream news source, more and more stories are being broken by online news sources — a trend that will only continue with the growth of sites like TPM, Politico, TMZ (hey, the Mel Gibson and Michael Richards stories were big news), and HuffPost, where we are ratcheting up our commitment to original reporting, investigative reporting, and citizen journalism, in which our readers act as adjunct reporters — additional eyes, ears, and boots, or stiletto heels, on the ground, ferreting out news and underreported stories all across the country.

So stop writing teary-eyed eulogies for newspapers. The only thing dead is the either/or nature of the musty print vs online debate. The shifting dynamic between those two forces is exactly like the relationship between Sarah Conner and the T-101 in the Terminator movies. At first, the visitor from the future (digital) seemed intent on killing Sarah (print). But as the relationship progressed and the sequels unspooled, the Terminator became Sarah and her son’s one hope for salvation. Today, you can almost hear digital media (which for some reason has a thick Austrian accent) saying to print: “Come with me if you want to live!”

The hybrid future is kicking down the door. It’s time to let it in and fully embrace it.

 Blow is my first comment ever left on the Huffington Post, or see it here.

The blending of new and old. That’s like four generations all living together under one roof. While we’re all reading a lot more stuff, the old and new media are both fighting and crying over why they’re not making a lot more money. Moral of the story/sign of the times = Maybe we’re all doing more stuff and not making more money from it. Bottom line is we gotta help divided sides team up and move ahead swiftly with an open mind’s eye on efficiency, economy, magical power of people and potential for things to come.

By: kenekaplan on March 29, 2007 at 08:00pm

Rohit’s Blog Karma Tips

Our Global Communications Group at Intel is fortunate to be working with Rohit Bhargava.  We have much to learn and so many new steps to try, and Rohit is a great social media dance partner.  In his March 26, 2007 blog post, he shares 10 Ways to Improve Your Blog Karma.  Here they are in short form:

  1. Be real.  Tell the truth, be transparent about who you are and what you believe, and sharing an honest voice.   
  2. Respond to emails. This applies to personally written messages, and not to email blasts of press releases.  
  3. Offer exclusives.  If you are going to write about something interesting, offer a preview to other bloggers.  Share ideas as they happen and offer the chance for others to say it first.  
  4. Make connections. Be the person making connections between individuals that may not have met otherwise, and you will be remembered by both for your efforts.
  5. Join networks.  Social networks of people who are interested in the same things you are, and actively participate. 
  6. Avoid snark. Snarkiness is the enemy of good karma… it adds to the sea of needless commentary online.  
  7. Forgive mistakes. Most bloggers are not journalists and don’t have the time or necessity for checking every fact or argument before making it.  Correct errors without holding a grudge…then get over it.
  8. Post to contact. Posting (on your blog) about something they have written and linking to their blog offers an indirect route to contact, as most bloggers pay attention to who is linking to them. Communicating in this way avoids the email filter and starts the dialogue.
  9. Comment and participate.  You need to be a participant online rather than just an observer.  Without participation, it is difficult to belong to a community online or build relationships with others.
  10. Show gratitude. Showing gratitude for someone participating on your blog, linking to you, or offering some other effort on your behalf is vital.  Appreciation makes someone more likely to believe that you think their efforts are significant and as a result, connect more strongly with you and your blog.

Good behavior tips for everyday life.  This is how to focus on movin’ ahead quicker and more constructively.

Go here and see Rohit’s lists of Social Media tip.

Wall Street Journal’s Embedded Player

 I first learned about this on BeetTV.  The Wall Street Journal is working with online video site Brightcove to offer it’s content to people through an embedded player — see story here.  This is a wonderful step in the right direction for major media companies. 

I shave ubscribed to the WSJ print edition for about 10 years, but this may be my last.  Maybe now I can find some of their video stories online, since my WSJ online subscription just ran out.   Back to the embedded player…

YouTube is popular for many reasons, but one of its magic bullets was the early use of an embedded media player that people could copy and paste into their blog or Website.  This proliferates a video story and turns blogs and other Websites into distributers…at no cost.  Everytime someone clicks play — no matter where they found the video — the source hosted on YouTube’s site logs another view.  This is what’s allowing people to become “we the media.”

More video sites offering this, and even companies are offering their videos through  media players that can be lifted and shared.  This shows a willingness to try new ways of reaching more people and possibly making more money by sharing content — or giving it away.

There’s a lot of arguing and fighting about old and new media, and what’s the best way to move forward.  But what’s rising to the top these days — people and companies trying new things.  Exciting to see and I’m curious if “power of the people” might actually give companies, countries even, a competitive edge.  I strongly think so!  Magic and possibilities are sparked when a variety of people are involved in the process, as long as clear goals and good intentions are spelled out.

I have been embedding PodTech’s elegant player ever since I started blogging here a few months ago.  In fact, being able to embed a video & audio player right into my blog posts was a major reason I finally started blogging publically.  It allows me to really participate more.  Rather than just posting my rants and deep thoughts, I could actually show examples of what’s influencing me and others. 

While checking out Brightcove today, I watched a video of musician Regina Spektor — what a great voice, what a great song!  Here’s Brighcove’s embedded player:

<embed src=’http://admin.brightcove.com/destination/player/player.swf&#8217; bgcolor=’#FFFFFF’ flashVars=’allowFullScreen=true&initVideoId=361418447&servicesURL=http://www.brightcove.com&viewerSecureGatewayURL=https://www.brightcove.com&cdnURL=http://admin.brightcove.com&autoStart=false’ base=’http://admin.brightcove.com&#8217; name=’bcPlayer’ width=’486′ height=’412′ allowFullScreen=’true’ allowScriptAccess=’always’ seamlesstabbing=’false’ type=’application/x-shockwave-flash’ swLiveConnect=’true’ pluginspage=’http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash’></embed&gt;

The Real You Online

Some good tips about creating your own online persona — a REAL one! — in a blog post on Wednesday, March 28th 2007 (6:00am) by Anne Zelenka.

  1. Buy your domain name. Even if you don’t do a lot with it, you should own a domain name that matches (as close as possible) your name. Your online brand is important, and guess what, despite how many employers you may ultimately have, you’ll likely keep that same name for life!
  2. Understand your Google profile. Most potential employers are going to use Google, so you may as well focus on the search results there. What’s being said about you, what pages are indexed? Don’t just look at stuff that is about you, look at listings that are about someone with the same name, yet maybe negative. You should be prepared to explain that the person convicted for 3 counts of armed robbery, is not actually you.
  3. Own your brand. When someone searches for your name, you should try and make sure you have as much control over what they see, as possible. Set up a Flickr account, LinkedIn profile, blog, user-group profile, etc. While you may need the talents of a search marketer to ensure these pages appear in the top 10 of a search engine, you don’t stand any chance if you don’t actually take the time to create the profile in the first place.
  4. Destroy the evidence. Ok, so while most stuff you put online is there for eternity, that doesn’t mean you can’t try some damage control. That blog post you uploaded – the one where you went on an all night drinking binge and broke into the local Krispy Kreme – remove it! While it may still exist somewhere on the web, it is less likely to show up in the Google search results, if you’ve removed it from your own blog/social network.

http://webworkerdaily.com/2007/03/28/why-you-may-need-an-online-persona/