Collecting, Managing & Measuring Content with Dow Jones EVP Clare Hart

Someone smartly reminded me today that I recently said “I run” when people ask about measuring success of Podcasts and social media efforts. No apologies. I run…at the mouth. I share Web 1.0 “download numbers” when I can, but I’m more drawn to Web 2.0 wonders of impact and involvement. Impact of telling a great story and later building on it. Involvement of Intel sharing insight and involvement of interested audiences.

This smart person — and others — rightfully point out that we will need to better manage, collect and measure our Podcasting and Social Media efforts. After all, Intel is a company owned by shareholders. If we’re investing resources, we ought to try and show real benefits. Better management, collection and measurement of our efforts in a replicable way will help all of Intel grow and improve relationships with our audiences.

Here’s a Robert Scoble interview with Dow Jones’ Executive Vice President Clare Hart from February 28, 2007. Possibilities for improving.

[podtech content=http://media1.podtech.net/media/2007/02/PID_010375/Podtech_Clare_Hart_interview.flv&postURL=http://www.podtech.net/home/technology/2252/talking-search-with-dow-jones-vice-president&totalTime=2163000&breadcrumb=2e3be1ce-bf62-4faa-a3d9-8112850821e9]

Social Technographics

I first saw this on Steve Rubel’s Micro Persuasion.Understanding audience is always interesting, and the audience changes over time. Today’s Tech Novice becomes next year’s Tech Interested becomes Tech Enthusiast two years later.

This is interesting because the report tries focusing on the social media participation. One thing’s for sure, interest has never been higher. More people are keen with their toes on the line, ready to test the waters. There is a new next wave of novices joining in the next few months. That will push all the other participants up the latter. See you on the way up!

clipped from www.micropersuasion.com
Charlene Li from Forrester gave me just the starting point? I needed. She is out today with a new fascinating report on social technographics.
Forrester segmented the online audience into several different stratas – what they call a ladder of participation. They found that “Inactives” are by far the dominant group (52%). They’re followed by spectators, joiners, critics, collectors and last but not least creators. This last cluster, according to the analyst firm, dabbles in lots of different activities but few do all of them.

  powered by clipmarks blog it

Mainstream and New Media Meet, But at What Cost?

The Virginia Tech killings showed how mainstream and social media, like the social networking site Facebook, are fitting together to cover news that has a broad audience.  It also reveals a major divide between those embracing technology and those who are trying to first understand it better.  We need both.  San Francisco Chronicle writer Joe Garofoli on April 20, 2007 wrote:  “The questions and concerns about the boundaries of openness are being raised not just by traditional media fuddy-duddies but by leaders of new media, those who often praise the virtues of a “democratized” media world in which anyone can publish his own writing, video or photos.” 

There is a lot of learning ahead of us – ethics, potentially dangerous uses – but there’s no need to reinvent the wheel.  Rather, many are building on lessons learned from the printing press, birth of radio, TV, cable, Internet and now the people at-large who are media producers and worldwide distributors news, information and babble.  Garofoli shows the audience for Fox and CNN on Tuesday, April 17:

  • The 1.8 million people who watched Fox on Monday, the day the shooting occurred, represented a 115 percent jump in ratings over Fox’s average for the first part of this year.

  • CNN’s 1.4 million viewers were a ratings jump of 186 percent for that same period. MSNBC.com had 108.8 million page views Tuesday, a record for the site.

Garofoli provides a variety of soundbites that show how different people and professions are looking at this.  Reading some of these (pasted below), I get the sense that many people are not watching primetime TV shows like CSI, Law&Order and other crime-themed programs.  These shows explore many of the ethical and potentially harmful possibilities that come from a society living with more technology-powered capabilities than ever before.  Most of the storylines may seem fear or protectionist-based, but they allow us to explore possibilities. 

  • Jeff Jarvis wrote on his BuzzMachine.com blog, “There is no control point anymore. When anyone and everyone — witnesses, criminals, victims, commentators, officials and journalists — can publish and broadcast as events happen, there is no longer any guarantee that news and society itself can be filtered, packaged, edited, sanitized, polished, secured.”

  • “It is future shock,” said Micah Sifry, executive editor of the Personal Democracy Forum, a
    New York think-tank that explores the intersections of technology and politics. “The technology has developed so fast that the culture hasn’t caught up with all of it. On one hand, you have the advocates, who want NBC to release all of (Cho’s manifesto). On the other, you have people who are saying, ‘Wait a minute.’ This is a very challenging moment. What works best is an open-networked system. It’s the difference between trusting a few people to make decisions for everyone and trusting many people.”

  • “Conflicted is the right word,” said Dave Winer, a pioneering blogger and influential figure in new media. “Yes, I realize that it’s unfortunate right now that this guy gets to control the discussion. We hadn’t foreseen this use of the technology because, as utopians, we tend to look for the good stuff. I liked to think I had a balanced view, and could see where bloggers weren’t doing good, but I hadn’t seriously considered our tools used to further such a bad cause.   

  • “The lesson for this week is that the news is everywhere. The news is on Facebook,” said Jennifer Sizemore, editor in chief of MSNBC.com. Like other news outlets, MSNBC turned to social networking sites like MySpace and Facebook to find students to interview about the Virginia Tech slayings.  “I don’t view them as the competition,” said Sizemore. “I see them as enlarging the conversation.”

  • “In the end, it’s going to get out there,” said Jay Wallace, executive producer for news at Fox News Channel. “Even if every newspaper and cable news channel doesn’t put it out there, somebody will.  In those early hours, it is a feeding frenzy. We know that people are flipping around everywhere for news.” 

People who are keenly interested will flip through TV, Radio and the Internet, where social media sites offer insight into people’s daily lives.  Sometimes people are flipping through all of these at the same time.

We have more people participating than ever, and lots of interesting viewpoints on how we can move ahead in our rapidly changing, technology-driven, new media-filled lives.  PodTech’s Rio Pesino talks with a good collection of mainstream and new media pros in this vidoe mashup where he asks, “What’s missing form local media?”

[podtech content=http://media1.podtech.net/media/2007/04/PID_010985/Podtech_Topix.flv&postURL=http://www.podtech.net/home/corporate/2765/what-is-missing-from-local-news&totalTime=274000&breadcrumb=f068e474-4564-4ff4-ae59-c0328054e5c8]

Blog as Resume, How About Video Resume?

As resumes move from paper to online profile to blogs, the video resume could soon become a new norm. 

“The blog is your resume,” Jeremiah Owyang told me this week over lunch, refering to his recent blog postA few weeks ago, I wrote about Rohit Bhargava’s story on the Social Media resume.  NY Times’ Abby Ellin on 4/21/07 talks about video resumes, which could make “the blog is your resume” even richer, more meaningful and impactful. 

TV news reporters, anchors and producers have always kept a “reel” of their best work. Their reel was their resume or ticket to getting a new or better job. Other media industry pros do the same. Now since “we are the media,” it seems that short video resumes might be right for anyone with a blog and a career under construction. 

Why not create a good self-made video interview where you answer/address thoughtful questions any potential employer may ask?  

Something related to note, HR Magazine March 2007 cited a study on web conferencing by global consulting company Frost & Sullivan shows this market jumping nearly 300 percent between 2005 and 2011, to $2.9 billion. 

Seeing yourself on video allows you to see how other people really see you. You can see any mannerisms you’re not aware of. Saying the right words with good delivery is important – especially for audio-only interviews (i.e. phone), but seeing your body language immediately triggers trust, confidence and personality. 

First, bone up on “media training” techniques…which really means, think about your audience, what is important to them, how they like to be talked to, and how can you make your story interesting and meaningful to them? Sounds like common sense, but when it comes to you telling your story it might help working with a trusted friend or someone who is media savvy — professional or otherwise.  Or simply find examples you like and emulate, but tell your authentic story while being mindful of your audience. 

Here are some quotes from Abby Ellin’s NY Times’ story 

  • “We live in an on-demand world where people want the most detailed information to make a decision, as well as the ability to make that decision quickly,” said Nicholas Murphy, 27, the co-founder of WorkBlast.com, which aims to help users create online video résumés. It also allows employers to videotape themselves so they can advertise to prospective employees. (Now that’s “two-way”) 
  • “Executives fall into a trap of speaking business-speak,” said Karen Friedman, a media trainer. “While they might speak the language of their subject, it’s like listening to someone who’s stuck in a tunnel. They’re in a fog. The point they really need to get across gets muddled, lost and unfocused. What is it you want the listener to remember about your message when you’re done communicating?
  • Debra Benton , media trainer: People will soon forget what you have accomplished and long remember how you made them feel. That’s true on a date, in a job interview, even in Congress. You can get more of an emotional response if you can tap at the heartstrings.”  Do everything purposefully, and slow down. “Not to the point where you look like you’re dragging with energy, but most of us go too fast; we hurry; we look anxious. The more time you give yourself, the more status people give you. If you slow down, you look calm and make others calm around you. For instance, when shaking hands, pump two and a half times instead of one. You only have seconds to set yourself apart.”

More video interview tips from Karen Friedman: Ace Your Next Media Interview, Every Number Tells A Story, When Bad News Happens to Good People, Just Say It!

Debra Benton offers tips on how to be a good self-coach.  In her article Traits That Make Good Lovers Make Good Leaders, she suggests: “Ask questions. Know what people need and want. Use humor. No one will fault you for lightening the mood. Touch. Figuratively and literally pat people on the back. Initiate. Don’t wait to be asked or prodded. Slow down, shut up, and listen. When you play hard to get they want you more.”

IDF Beijing: Doing More with Less

Here two Fathers of Intel Developer Forum — Pat Gelsinger and Justin Rattner — talk about the core of what’s to come…through research and development and the area where most new technology first hits, the enterprise market.

Listening to this I keep hearing Robert DeNiro saying, “enthusiasmzz…enthusiasmzzz.”

Scaling up in chip performance and manufacturing capabilities, while scaling down energy consumption.

[podtech content=http://media1.podtech.net/media/2007/04/PID_010965/Podtech_IDF_Beijing_Day_1_Podcast.mp3&postURL=http://www.podtech.net/home/corporate/intel/2751/idf-beijing-doing-more-with-less&totalTime=1598000&breadcrumb=CRparent.1176952870.16]

IDF Beijing: Dadi Perlmutter on Mobility

Here is Intel’s mobile PC vision shared with developers in Beijing this week. This gives us the latest context for the upcoming release of the laptop upgrade — a collection of the latest energy-efficient processor, chipset for HD capabilities, wireless and some interesting new memory technology.

We get vision here, but it’ll take the help of many who will advance Wi-Fi and WiMAX wireless services that let laptops and mobile devices to connect easily and inexpensively to the high-speed Internet.

We’ve seen lots of WiMAX demos — at Sundance, at Iron Man in Hawaii and countries outside of the U.S. It’s happenin’!

[podtech content=http://media1.podtech.net/media/2007/04/PID_010995/Podtech_IDF_Perlmutter_Keynote.mp3&postURL=http://www.podtech.net/home/corporate/intel/2779/idf-beijing-dadi-perlmutter-on-mobility&totalTime=1218000&breadcrumb=CRparent.1177096537.72]

Latest in Online Video Ads from Brightroll

Robert Scoble talks with Tod Sacerdoti, CEO of Brightrool. Interesting to see how ads, messages and “more info” can be placed inside videos for the Internet. Ads at the end are not bothersome, but pre-rolls can be frustrating when you want to quickly get to the story you’re interested. I’d like to see how “more info” can be embedded into video while it’s playing. If I’m interested, I can pause the video, click a link and a new browser pops up. When I’m done “learning more” I can close the extra browser and get back to the video by clicking play. Sounds very cool! Sound like an open frontier and opportunities for video producers, advertizers and storytellers who want to offer deeper info or more video that may have ended up on “the cutting room floor.”

[podtech content=http://media1.podtech.net/media/2007/04/PID_010955/Podtech_Brightroll_demo.flv&postURL=http://www.podtech.net/home/scobleshow/2748/see-the-latest-in-video-advertising&totalTime=277000&breadcrumb=CRparent.1176942404.21]

Intel Core Processor Challenge: Then There Were Two

This is a fun video PodTech did for the Intel PC Design People’s Choice Awards.  This shows the final round of judging.  It doesn’t point out the winners of the industry $1 million Intel Core Processor Challenge, as that announcement just came out from the Intel Developer Forum in
Beijing.

 

Now we know that TriGem Computer Inc. from Korea was awarded the Core Processor Challenge grand prize for its three tall yet slender-towered Lluon “Black Crystal” home theater design — and Asono from Norway was picked as runner-up for its minimalist “Merium” system.  

Meantime, BICOM, mCubed, and SlipperySkip are battling to the finish with only a few days of voting left in the sepate, tandem PC Design People’s Choice Awards competition going on until April 20.

[podtech content=http://media1.podtech.net/media/2007/04/PID_010914/Podtech_Intel_Top2systems.flv&postURL=http://www.podtech.net/home/corporate/intel/2712/intel-core-challenge-then-there-were-two&totalTime=254000&breadcrumb=837d78c0-fa1b-43d3-96eb-14f7c166a483]

TV & Radio News Facing Revolution

The Radio and Television News Directors Association (RTNDA) is happening this week in Las Vegas along side the annual gathering of the National Association of Broadcasters.

Well respected KGO-TV tech and business reporter David Louie is hosting a panel to help TV reporters file stories from wireless cafes.  A laptop with Wi-Fi connection to the Internet allows a reporter to edit and “file” a story or b-roll from the field.  The technology keeps getting better.  Maybe the wonders of WiMAX could someday soon take things to a new level.

Today I read in the broadcast industry newsletter, ShopTalk, a Television Week story by Elizabeth Jensen. Seeing and embracing change — here are some excerpts from Jensen:

  • “The digital revolution is really hitting home in newsrooms, we find this year, even more than in previous years,” said RTNDA President Barbara Cochran.

  • …the convention played on some of the newsroom’s technology fears with its slogan “Don’t let the digital revolution leave you behind,” Bill Roswell, RTNDA’s chairman-elect and convention producer, has a more embracing outlook. “There’s a brave new world out there that is very exciting,” he said. “We’re not just radio or television stations anymore; we’re information providers.”

  • this year, the topics of interest that came up over and over were such technology challenges as the conversion to high-definition, deciding what material to make available for podcasts or cell phone-casts, how newsrooms can best use Web platforms, the impact of one-person newsgathering, how to bring the audience into the newsgathering process, even the thorny legal issues raised by repurposing material for outlets other than traditional radio and TV broadcasts.

Players involved this year are a nice mix of seasoned journalists, new media pros and technology experts (from Jensen’s story):

  • ABC News video blogger Amanda Congdon: examine “what the next generation of news will look like. [Almost] all the people who are on that panel … come from media organizations or are doing jobs that we wouldn’t have imagined three or four years ago.”

  • Congdon’s session is moderated by CNN’s chief technology correspondent Miles O’Brien, and they’re joined by Zadi Diaz, new-media producer and co-founder of Smashface Productions; Terry Heaton, senior VP, Media 2.0, audience research and development; Elizabeth Osder, senior director of product for Yahoo News; and Michael Rosenblum of Rosenblum Associates, a pioneer in the single-person video journalism world.

For better or worse, in the Bay Area we’ve seen and felt the revolution for quiet some time.  At KRON-TV in the early to mid 1990s, launched their Website and were among the first broadcasters to make news video stories available online.  The station also launched a cable channel called BayTV, where I saw for the first time a “one man band” daily news pro producing, scripting, shooting, editing and reporting.  That was crazy to me!  In 2000, thing began changing even more dramatically and today we’re seeing “single person video journalism” on the flagship KRON newscasts inspired by Rosenblum.

Those may be fundamental changes, but what I learned visiting KNTV this month is even more exciting.  How can boradcasters work together with people — bloggers, citizen journalists — to make the daily news more meaningful to the community.  That pursuit has always driven the best local TV and radio newsrooms.  More people seem to agree that there may be potential benefits to “building community” “reaching out” “involving” the community, rather than just reporting on the community.  This was a major topic exlpored duing the first Silicon Valley Chapter of the Social Media Club, hosted at KNTV.  Here’s a link to my earlier post and links to more info from that meeting from Mario Sundar.

Lots of momentum for change and it’s inspiring to see professionals from different industries come together.  Maybe the real things to observe here:

  1. Technology is ever more important to every industry

  2. Social media is allowing more people to try new things, getting more people involved and participating 

Social Networking is Like Air Says Market Guru Charlene Li

Forrester Research’s Charleen Li talks with PodTech’s Jennifer Jones. I first heard Li speak at a small gathering in 2005. She was on a panel along with Tom Foremski and a rep from AP. The panel was hosted by TheNewsMarket and explored online digital video and the trend of people are getting more information online thanks to new/social media.

[podtech content=http://media1.podtech.net/media/2007/04/PID_010915/Podtech_MarketingVoices_CharleneLi.flv&postURL=http://www.podtech.net/home/marketing-voices/2719/social-networking-is-like-air-says-market-guru-charlene-li&totalTime=735000&breadcrumb=3aaf324c-dea9-4842-9567-74241afe45ed]